Tracking customer satisfaction
Are you looking for ways to learn what your customers think about your business here are 8 excellent ways to track customer satisfaction for your business. Although metrics are just measurements and they can't give the specific feedback from customers, they visually help the team get a perspective on our level of success.
Tracking customer satisfaction takes time and effort, but when customer feedback is acted on everyone wins.
- How do you know when your customers are satisfied is it because they continue to purchase or use your product or service it’s not enough to assume that repeat.
- A recent benchmarking study commissioned by autotask has found that 85% of service providers rank customer satisfaction metrics as a high-priority.
Mindtrack provides customer satisfaction surveys including a loyalty component providing customer insights into retention and value custom-designed surveys.